Terms of Service
1. Acceptance of Terms
By accessing or using Crewmatic (“the Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service. Crewmatic is operated by Crewmatic, Inc.
2. Description of Service
Crewmatic provides an AI-powered field platform for water restoration contractors, including photo-based damage scoping, line item generation, moisture tracking, and documentation tools. The Service generates data intended for use with Xactimate and insurance workflows but is not a substitute for professional judgment.
3. User Accounts
You authenticate using Sign in with Apple, Google, or an email address and password. You are responsible for maintaining the security of your account. Each company workspace is isolated; you may not access another company's data unless it is shared with you. You must be at least 18 years old to use the Service.
4. Data Ownership
You retain ownership of all data you upload to Crewmatic, including photos, job records, and scope documents. Crewmatic does not sell your data. We use your data to provide the Service and to test and improve it. Other customers see your data only when you share it with them, such as a job you hand to or take on from a partner, along with your other jobs on the same claim, or work you share with a subcontractor or contractor. Nothing we build from your data reveals it to other customers. We do not use your data to train or fine-tune AI models.
5. AI-Generated Content
Line items, justifications, and other AI-generated content are suggestions based on image analysis and industry standards (IICRC S500, OSHA). They are not guarantees of insurance approval. You are responsible for reviewing, editing, and approving all AI-generated scope data before submission to carriers or adjusters.
6. Limitation of Liability
Crewmatic is provided “as is” without warranties of any kind. We are not liable for claim denials, scope disputes, or financial losses resulting from use of AI-generated content. Our total liability is limited to the fees you paid in the 12 months preceding any claim.
7. Termination
Either party may terminate this agreement at any time. If you stop using Crewmatic without asking us to delete anything, your data stays in your company's account. Export anything you want to keep before you ask to delete your account or company: once deletion is scheduled, the mobile app is locked until the request is canceled or completed. For a copy of your data, email privacy@crewmatic.ai. Deleted data is handled as described in the Data Retention section of our Privacy Policy.
8. Contact
Questions about these terms? Contact us at legal@crewmatic.ai.